Q3 Community Lifecycle
First Three Steps
| Assemble Your Team | Capture Your Knowledge | Organize and Curate |
|---|---|---|
| - Community Team - Recognize top SME Contributors - Employee Volunteers - Recognize & Reward Super Contributors | - Consider Ideation if not already in use; collect ideas – not just issues. | - Consider communities in other languages - plan |
Last Three Steps
| Put Knowledge to Work | Measure Impact | Evaluate and Evolve Strategy |
|---|---|---|
| - Consider API calls to surface community content on company website | - % solved - Voted / Survey effectiveness - Observed correlations | - Growing depth or breadth? |
Updated over 5 years ago
What’s Next