Q4 Community Lifecycle

First Three Steps

Assemble Your Team	Capture Your Knowledge	Organize and Curate
Community Team Recognize top SME Contributors Employee Volunteers Advocacy Program for super contributors	Use APIs to pull data from community into analytics platform to create a clearer picture	Merge topics that are similar such as tech, technology or test, testing.

Put Knowledge to Work	Measure Impact	Evaluate and Evolve Strategy
Gain insight based on Community behavior – repeat issues, Geographic / market specifics	% solved Voted / Survey effectiveness Observed correlations	Broadening use case for community – involving new stakeholders