Q4 Community Lifecycle

First Three Steps

Assemble Your TeamCapture Your KnowledgeOrganize and Curate
  • Community Team

  • Recognize top SME Contributors

  • Employee Volunteers

  • Advocacy Program for super contributors

  • Use APIs to pull data from community into analytics platform to create a clearer picture
  • Merge topics that are similar such as tech, technology or test, testing.

Last Three Steps

Put Knowledge to WorkMeasure ImpactEvaluate and Evolve Strategy
  • Gain insight based on Community behavior – repeat issues, Geographic / market specifics
  • % solved

  • Voted / Survey effectiveness

  • Observed correlations

  • Broadening use case for community – involving new stakeholders

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