Moderator Scenarios

Managing Moderator Email Notifications

Summary to Manage Moderator Email Notifications

Site administrators can set up the default email notifications for moderators to fit within the workflow of the AnswerHub community. For example, you may want moderators to receive email notifications each time content gets reported or goes into moderation for moderators to keep a close eye on the community's content.

This is also an important feature for communities that have all of their content go into moderation before posting, since larger communities may not want their moderators bombarded with email notifications every single time a node posts to the site.

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NOTE:

A moderator with default permissions can change how often they receive notifications from the User Preferences UI.

Manage Moderator Email Notifications

To manage Moderator email notifications, follow these steps:

Prerequisite: You must have Administrator or SuperUser permissions to perform this task.

1. From your AnswerHub site, click the Avatar drop-down menu and select Administration.
   Result: The Administrator console displays.
2. Navigate to the Users & Groups category.
3. Select the Manage menu and then the Groups menu.
   Result: The Manage Groups page displays.
4. Locate and select the Moderator group.
   Result: The Manage Group: Moderators page displays.
5. Click the gear icon in the top left of the Manage Group: Moderators page and select Default Notifications Preferences.
   Result: The Default Notification Settings for [group name] page displays.
6. Select the Yes or No checkboxes for "Notify me when a new post goes into moderation" and "Notify me when a new post is reported."

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NOTE:

You can also manage all the other email notification settings for the group from this page, but these two are the most important for moderators.

7. Click the UPDATE SETTINGS button.
   Result: A green bar that states, "Defaults for notification settings successfully saved." displays at the top of the Default Notification Settings for [group name] page.

Add or Remove a User from the Moderator's Group

If your AnswerHub site has a lot of moderators, and you need to add or remove a specific user from your AnswerHub moderators group, you can locate and remove the user easily from the Viewing: [user] page.

To add or remove a user from the moderators group from the Viewing: [user] page follow these steps:

Prerequisite: You must have Administrator or Super User permissions to perform this task.

1. From your AnswerHub site, click the Avatar drop-down menu and select Administration.
   Result: The Administrator console displays.
2. Navigate to the Users & Groups category.
3. Select the Manage menu and then the Users menu.
   Result: The Manage Users page displays.
4. Locate and select the user who you would like to add or remove from a group.
   Result: The Manage User: [username] page displays with the Account Information tab pre-selected.
5. Click the Group Memberships tab.
   Result: The Group Memberships tab displays.

To add the user to a group, do the following:

1. Begin entering the group name into the Make a member of text field.
   Result: The group names will begin to populate into the drop-down menu.
2. Select the group when it appears in the drop-down menu.
   Result: Underneath "[username] Memberships" the group name will appear in the green bar.

To revoke a user’s membership to a group, locate the group name from the "[username] Memberships" table, and click revoke membership.

Result: The group name will no longer display in the "[username] Memberships" table.

Award Moderation Role Permissions by Reputation Points

You may want to grant users in a group the ability to earn a certain number of reputation points to become a moderator within your AnswerHub community.

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NOTE:

To learn more about permissions on the AnswerHub platform, search for "permissions" in the search bar and select each relevant content for your needs. There are several sections about permissions in the documentation.

To award Moderation permissions by reputation, follow these steps:

Prerequisite: You must have Administrator or Super User permissions to perform this task.

1. From your AnswerHub site, click the Avatar drop-down menu and select Administration.
   Result: The Administrator console displays.
2. Navigate to the Users & Groups category.
3. Select the Manage menu and then the Groups menu.
   Result: The Manage Groups page displays.
4. Locate the group you would like to award moderation roles by reputation points.
5. Click the gear icon to the right of the group name and then select Permissions from the drop-down.
   Result: The Permissions: [group name] page displays.
6. In the table, click the wrench icon of the space you would like to award users the moderation role by reputation.
7. Select Advanced from the drop-down menu.
   Result: The Advanced editor window displays.
8. Under the Moderation roles heading, locate the permission(s) you would like users to earn.
9. Click the Status drop-down menu, and select By reputation.
   Result: A field appears to the right underneath the "Reputation" heading in the table.
10. Enter the number of reputation points you would like a user to earn for the selected permission.
11. Click the OK button.
    Result: The Permissions: [group name] page displays with the permissions granted by reputation highlighted in yellow, with an exclamation point (!) to the left of the permission name, and the number of reputation points needed to the right.