Identified Experts

Beginning with version 1.9, we allow AnswerHub Administrators and Community Managers to take the experts identified in the system and turn them into highly engaged advocates for their products! This feature allows administrators to see all the experts on the site to engage with them directly and include them in programs.

When you become a topic expert, your user will automatically begin following that topic.

• This means that when a user posts a question with a topic within your expertise, you will automatically receive a notification prompting you to provide an answer.

1. Log In to AnswerHub

First, you will need to log in to your instance of AnswerHub.

2. Navigate to the Administration Dashboard

Navigate to your avatar and select Administration in the drop-down.

3. Navigation to the Identified Experts View in the Tree

Navigate to Users & Groups > Manage > Identified Experts.

4. Identified Experts View

The Admin page provides a tabular view that lists the experts identified in the system along with the following information:

Search Bar

Allows the admin to search for a specific expert. This search bar allows the admin to search by name, email address, or topic. When you enter the search string into the field, the data grid below will only show matching results.

Adjusting Expert Ranges

A three-button menu that allows the admin to adjust the number of correct answers over an adjustable number of days. By default, if you receive 3 accepted answers (on 3 separate questions) that contain a common topic within 30-days, AnswerHub will deem you a topic expert.

Column for UserName/User's “Identification Type”

Provides the name and avatar of the user who is an identified expert (Earned or Self-Identified). If the admin hovers over the avatar, a popover will displays.

• The User's Identification Type
  Indicates whether they self-identified in the profile or if the engine identified them, based on the reputation they have for a particular topic.

There is a drop-down menu to change the view of the type of experts you see in the table.

• You can choose to see Earned Experts or Self-Identified Experts from the drop-down in the first column.

Column named "Answer Precision"

Displays a pie chart visualization showing the percentage of accepted answers the user has (in total) compared to the total number of answers (in total).

Column named “Reputation”

Displays the user’s total reputation points in the column as an integer.

Column named “Topics”

Displays a list of all the topics the user is an expert in.

Column named "E-mail"

Displays the user’s e-mail address as a mailto: link and allows the admin to click on the e-mail address and send them an e-mail.

When No Experts Exist

The Adjust Expert Ranges menu will pop up on the page notifying the admin they may need to adjust the number of correct answers and number of days to find experts in their community.

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Note On Accepted vs. Correct Answers

We base "Correct Answers" on "Accepted Answers" from the users within your community. This means, although a user can mark an answer as the accepted answer, it could still technically be an incorrect answer.