Q2 Community Lifecycle
First Three Steps
| Assemble Your Team | Capture Your Knowledge | Organize and Curate |
|---|---|---|
| - Community Team - Recognize top SME Contributors - Employee Volunteers - Grow & promote Super Contributors | - Identify most effective community sourced knowledge | - Consider Federated search |
Last Three Steps
| Put Knowledge to Work | Measure Impact | Evaluate and Evolve Strategy |
|---|---|---|
| - Identify top issues that require engineering help to solve – work closed loop. | - % solved - Voted / Survey effectiveness - Observed correlations | - Scaling volumes, capacity, or solvency? |
Updated over 6 years ago
What’s Next