Q2 Community Lifecycle

First Three Steps

Assemble Your Team	Capture Your Knowledge	Organize and Curate
Community Team Recognize top SME Contributors Employee Volunteers Grow & promote Super Contributors	Identify most effective community sourced knowledge	Consider Federated search

Put Knowledge to Work	Measure Impact	Evaluate and Evolve Strategy
Identify top issues that require engineering help to solve – work closed loop.	% solved Voted / Survey effectiveness Observed correlations	Scaling volumes, capacity, or solvency?