Q2 Community Lifecycle

First Three Steps

Assemble Your TeamCapture Your KnowledgeOrganize and Curate
- Community Team

- Recognize top SME Contributors

- Employee Volunteers

- Grow & promote Super Contributors
- Identify most effective community sourced knowledge- Consider Federated search

Last Three Steps

Put Knowledge to WorkMeasure ImpactEvaluate and Evolve Strategy
- Identify top issues that require engineering help to solve – work closed loop.- % solved

- Voted / Survey effectiveness

- Observed correlations
- Scaling volumes, capacity, or solvency?