Q1 Community Lifecycle
First Three Steps
| Assemble Your Team | Capture Your Knowledge | Organize and Curate |
|---|---|---|
| - Community Team - Identify Top SME Contributors - Employee Volunteers - Identify Rising Stars (super contributors) | - Draw from other channels; share with other channels | - Add new spaces slowly - Expand topics - Build articles from Q&A |
Last Three Steps
| Put Knowledge to Work | Measure Impact | Evaluate and Evolve Strategy |
|---|---|---|
| - Understand areas within the community with greatest activity & success | - % solved trend - Consider Value Survey - Align with other processes (calls / email / chat sessions) & trend | - Scaling volumes, capacity or solvency? |
Updated over 5 years ago
What’s Next