Establishing Community Management

Setting Up a Community Manager Profile

• Setting up a community manager profile sets the tone for the type of community you want to have
  • Use of gravatar versus real pics
  • Fill in the about me in a way that you expect your users to fill them out
  • Use of username – realname or playful name
    • Discuss alteregos and display of username and realname in the profile

Development of a Community Voice

• Establish how you want the community to see the moderators (more corporate feeling or friendly)
• Can establish this rule as an admin in the descriptions for the user group called moderators, so the expectations are clear.

Creating Moderator Community Experts

• Establish a plan for moderators to be the experts in the community by being aware of problems and knowing how to solve them
  • Use of notifications – setup incoming mail settings.
  • Use of plugins and 3rd party integrations to assist with effective moderation; for example, enable the “Shield Plugin.”