Post launch, you should be evaluating and addressing the following items below.
Week 1 | Month 1 | Quarter 1 |
|---|
- Identify any issues
- Revisit training on select topics (if needed)
- Analytics / reporting
|
- Check growth of content, membership, activity vs forecast
- Review traffic sources if external
- Editorial Calendar
- Discuss any community practice issues
- Recommendations
|
- Metrics review vs forecast
- Discuss challenges
- Recommendations
- Rising stars
- Best Content
- Recommendations
|
Quarter 2 | Quarter 3 | Quarter 4 |
|---|
- Metrics Review
- Longer term trending
- Resource planning
- Super users / Advocates should be emerging
- Community or Business challenges
- Recommendations
|
- Metrics Review
- Business Value / Goals
- Longer term trending
- Resource planning
- Advocacy growth
- Community or Business challenges
- Recommendations
|
- Metrics review
- Capacity planning for next year
- Business value / Goals for next year
- Resource planning for next year
|
See Appendix B - Building Your Community by Following Community Lifecycles for more details on the lifecycle.
