Provides an overview of the platform, guidance for initial configuration of spaces / structure / topics, configuration of email, ideas and KB (article) configuration. Overview of plugins & themes, outgoing email and notifications.

101 Training Prologue

• Content Types/Nodes: Main objects within AnswerHub
• Administration Training: Administrative Roles and Tools
• Moderation Training: Moderation Roles and Tools
• Permissions & Configurations Training: Granular Permissions for Roles, Users, Groups, Spaces

Content Types/Nodes Overview

• 101 Understanding Content Types & Topics
• 101 Communicating Updates to your End-Users

Administrative Training

• Admin Training Checklist
• Administrative Training Objective
• Community Visibility Dependent on Administrative Features
• Discussing the Basics for Initial Setup of User Facing AH Community Features
• Intro to Admin Panels and Features in the Admin Console
  • SITE
  • CONTENT
  • USERS & GROUPS
  • ANALYTICS
  • PLUGINS
• 101 Intro to AnswerHub Platform and Effects from Administrative Features
  • Describing the AnswerHub Platform
  • Key Areas & Configurations for Administrative Features in the Admin Console
  • SITE
  • CONTENT
  • USERS & GROUPS
  • ANALYTICS
  • PLUGINS

Content & Moderation Training

• Content & Moderation Training Checklist
• Content and Moderation Overview
• Common Ways that Moderation May be Staffed / Structured
• 101 Moderation & Content Curation
  • Additional Features Available to Moderators in the Community UI
    • From the user profile menu
    • From the user profile edit icon drop-down menu
    • From the gear menu on content
    • From the user avatar drop-down
  • Additional Features Available to Moderators in the Admin Console
    • Automated Features
    • Manual Features
  • Moderation Best Practices
• 101 Managing you Community as a Moderator
  • Four Main Ways Content will Make its Way to the Moderation Queue
  • Community UI Relevant to Standard Users in the Moderation Group
  • Admin Console UI Relevant to Moderators
    • CONTENT
    • USERS & GROUPS

Permissions & Configurations Training

• Permission & Configuration Training Checklist
• Permissions Overview
  • Review the Mechanics of Setting Permissions
  • Discussing Permissions for the 5 Default Groups in AnswerHub
    • Group Weight
    • Group Membership
  • Best Practices for Permissions
• Configurations
  • Notifications
  • Incoming Email
  • Configuring Ideas
• 101 Managing Permissions
  • Granting Permissions
    • USERS & GROUPS
    • Weighting
    • Permissions Table
• Making Permission Changes
• Permission Conflicts
  • Resolving a Permission Conflict
  • Testing Permissions