2.1.0 Release Note
over 5 years ago by Michelle Ocampo
May 20, 2019
You now have the option to integrate with Zendesk as part of a premium subscription when you upgrade to AnswerHub version 2.1.0; this upgraded second version of the Zendesk plugin contains new integration capabilities. Automatic Escalation is one of several new exciting upgrades; the system can now be configured to automatically create Zendesk support tickets in a specified time frame from when a question is posted to the community.