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1.9 Features Release

about 6 years ago by Michelle Ocampo

August 30, 2018
You can now easily identify experts, create custom web panels, and increase traffic to your community with the SEO Support plugin from your administration dashboard!

TL;DR

  • Two new features added to the core administration dashboard.
  • New SEO Support plugin available in the administration dashboard.
  • New interactions with the AnswerHub REST API for Identified Experts.
  • UI impact changes in AnswerHub.
  • Slack Integration updated.
  • Performance Improvements.

New Features

Identified Experts View

This new feature allows AnswerHub Administrators and Community Managers to take the experts identified in the system and turn them into highly engaged advocates for their products! This feature allows administrators to now see all the experts on the site and engage them directly and include them in programs.

Custom Web Panels

Custom web panels are a good way to add announcements, twitter feeds, interactive spaces, advertisements, and just about anything else to customize your AnswerHub community.

SEO Support

Search engines show the meta description in search results mostly when the searched-for phrase is contained in the description. Optimizing the meta description is a very important aspect of on-page SEO. Adding in metadata descriptions allows you to optimize the quality of traffic to your community webpage.

Slack Integration Update

  • You can now include the space name in the messages templates to send to your slack channel by using the variable $6.
  • You can now pair your space to the channel name by using the space name instead of the space id.

New Feature Descriptions

What you can do with the REST API

  • Retrieve Earned Experts: This endpoint is used to retrieve a list of users with earned expertise.
  • Retrieve Self Identified Experts: This endpoint is used to retrieve a list of users with the self-identified expertise.
  • Retrieve All Active Experts: This endpoint is used to retrieve a list of all the active experts.
  • Get Reputation for User: This endpoint is used to retrieve the user's reputation.

📘

To Find Identified Experts Endpoints:

See the Reference Docs and scroll to or search for the Identified Experts category.

Admin Configuration Changes

  • Identified Experts View
    The Admin page provides a tabular view that lists the experts identified in the system along with other features such as a search bar and a menu to adjust the expert range.
  • Custom Web Panels
    The Admin has the ability to create, edit, delete, enable and display custom web panels in specific spaces within their AnswerHub instance from their admin dashboard.
  • SEO Support Plugin
    In this plugin, you can add metadata for spaces and sub-spaces.

UI Impact Changes

  • Custom Web Panels can be space specific or sitewide.

📘

To Find Documentation on the New Features:

See the Identified Experts section in the Get Started section for more details.

See the Custom Web Panels section in the Get Started section for more details.

See the SEO Support section in the Get Started section for more details.

Changelog

  • fixed: TR-2499 Bi-Directional Status
  • improved: TR-2498 JIRA Plugin -v1-1.8.3 "Close" Button on the "Submit a ticket to JIRA" popup
  • fixed: TR-2467 Usage of jQuery's attr() vs prop() breaks multiple forms in AnswerHub 1.8+
  • improved: TR-2457 The displayed notifications to clarify the details of the issue
  • fixed: TR-2396 Cannot Delete Space
  • fixed: TR-2366 Could not resolve placeholder 'database.url' in value "${database.url}"